This agreement is governed by the laws of the United States and is subject to the exclusive jurisdiction of the courts of Texas. Each party is entitled to seek injunctive relief as may be deemed proper by a court of competent jurisdiction.

Tasks of IOTA Global Certification Inc.

• Treat as confidential all information made available concerning the Client and use it only for the agreed purpose. Documents shall not be passed to third parties except to an arbitration body in the case of a dispute.
• Conduct certification and surveillance in accordance with IOTA Global regulations and the requirements of the applicable ISO standard.
• Notify the certificate holder of any changes in the certification procedure that have direct consequences for the client.
• Maintain a list of certified companies indicating the scope of certification in each case, available upon request.
• Allow the client to appeal to the Head of Certification where the client is unsatisfied with the audit team's decision or any aspect of the certification process.
• Record in writing any complaints made by the Client and, where relevant, engage the Technical Advisory Committee. The Client may approach the Accreditation Body in the case of complaints about the Certification Body.
• Issue certificates valid for three years, subject to satisfactory surveillance audits at certified locations.

Tasks of the Client

• Make available all valid Management System documents at least 4 weeks before any audit.
• Conduct a minimum of one complete internal audit of all Management System elements prior to the certification audit.
• Provide auditors access to records within the scope of certification and access to relevant organizational units.
• Name a management contact person responsible for handling the audit.
• Notify IOTA Global of any major changes to the organization, management system, or scope after certificate issuance.
• Record all complaints and their settlement with respect to the Management System and provide access to all complaint records during the certificate's validity.
• Notify IOTA Global of any consultancy services used in the domain of the Management System.
• Allow witness audits, validation audits, or unannounced audits arising from complaints or contract violations.
• Fulfill any changes in accreditation requirements with immediate effect upon notification by the Certification Body.

Group Certifications

• Maintain a uniform management system across all branches and production sites.
• Ensure similar nature of products/services across all certified locations.
• Ensure the whole management system is monitored under centralized direction by the management representative.
• Ensure internal audits are performed in all production sites prior to the certification audit.

Use of IOTA Global Logo & Certificate

• Permission to use the IOTA logo is granted in writing upon certificate issuance, exclusively for the certified facility.
• The logo must be used as per instructions issued with the certificate and must not be altered or used in a misleading manner.
• The logo may not be affixed to client products or used in relation to client products and/or processes.
• The logo and certificate shall not be used on laboratory test reports, calibration certificates, inspection reports, product warranty, or guarantee documents.
• Upon withdrawal or expiry of the certificate, the Client must immediately cease all use of the IOTA logo and certificate in any form.