Client Feedback Form — IOTA Global

Client Name *

Location

Scope of Service

Service Period (Month & Year)

Report / Certificate #

Date

0 — Not Satisfied 1 — Partially Satisfied 2 — Extremely Satisfied

Client Onboarding Experience

Responsiveness & communication quality · Process clarity & transparency · Timely proposal

0 1 2

Audit Planning and Preparation

Planning timeliness & team communication · Audit plan clarity & schedule adequacy

0 1 2

Audit Execution

Auditor professionalism & competence · Audit plan adherence · Impartiality & fairness · Value addition

0 1 2

Audit Reporting and NC Closure

Report timeliness · Report and findings clarity · NC & CA understanding & closure timeliness

0 1 2

Certification Delivery

Decision transparency & timeliness · Certificate issuance & logo usefulness · Certificate accuracy & proofing

0 1 2

Billing and Administration

Invoice timeliness · Invoice accuracy · Billing clarity

0 1 2

Impartiality and Confidentiality

Audit impartiality · Confidentiality assurance · Conflict absence

0 1 2

Overall Satisfaction

Service satisfaction · Likelihood to recommend & use

0 1 2

Suggestions for Improvement

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Client Representative Name *

Designation